'We ended a crime wave by unblocking the printers'

World

'We ended a crime wave by unblocking the printers'

Xerox claims its expertise at unclogging printer jams was responsible for a drop in Chicago’s crime rate during the mid-nineties

Rob Crilly

Engineers at Xerox have made a bold claim for their skills at unclogging printer jams: their expertise was responsible for a drop in Chicago’s crime rate during the mid-nineties.
The story of how they unclogged a city’s broken criminal justice system is told by a spokesman for the copier company who said it was not just a throwaway line but that the engineers stood by their extraordinary claim.
It will be a wearily familiar scenario to just about anyone with a pressing deadline who has found themselves up to their elbows in toner, frantically trying to pull a scrunched-up piece of A4 from a pair of stubborn rollers. John Viavattine, the head of Xerox’s Media Technology Centre, told a magazine: “I was asked to go to Chicago to visit the Chicago children’s court.“This was the mid-nineties, and a sales rep had put our printers — I think they were 400 Series — over the court system. What was happening was, lawyers had to deliver certain court documents to the defence attorneys within a certain amount of time. Otherwise, the defendant was let go. They were losing two out of three cases because of paper jams.”As he told the story, he paused for emphasis. “Two out of three defendants were gone — walking out the door — because of paper jams.”
Their investigations soon found the culprit. And it certainly wasn’t their 400 Series printers. “The problem was that they were using some off-brand, really down-in-the-dumps paper,” he said.
It was no doubt a memorable professional victory. But the tale grows bolder. Eric Ruiz, leader of the paper jam team, said: “Now you know why the crime rate in Chicago went down.”Their intervention fits with the trend in Chicago crime. Murders peaked in 1992 at 943 as gang violence spiralled out of control before declining, along with the overall rate of crime.
Criminologists have so far not linked the great printer unclogging to the reduction, instead suggesting smarter policing was one of the biggest factors.
The Chicago police department and the University of Chicago Crime Lab declined to comment on the claim.
— © The Daily Telegraph

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