Subscription information & FAQs

Subscription information & FAQs

Times Select, published by Tiso Blackstar Group, is South Africa’s first digital daily edition, put together by an expert editorial team to tell you what you need to know and why it matters – all in a convenient 20-minute read.

However, most of the content on Times Select is reserved for our subscribers. View the subscription options or have a look at our FAQs page. Sunday Times subscribers enjoy free access to Times Select.

Below you'll first find information and frequently asked questions (FAQs) about our subscription packages, including digital and print combinations.


More about your Times Select/Sunday Times subscription

On our online subscriptions page, you can subscribe to Times Select with digital access to the Sunday Times, or choose the package that also includes print delivery of the Sunday Times. There is also a useful day pass for 24 hours’ digital access to Times Select only.

Existing Sunday Times subscribers have free access to Times Select – simply register on Times Select with the same email address you provided when you subscribed.

Print home delivery is offered in all major metropolitan areas. If you live in an existing delivery area, your newspapers will be delivered by 6.30am, Monday to Friday, and by 7.30am on Sundays. 

We can only deliver to addresses that we can access straight away (freestanding homes or complexes with security). We cannot use access codes or entry keys. To ask about delivery routes in your area, contact us on the details provided below.

All Times Select subscribers also have access to our Times Select app, which can be downloaded from the Google Play store and Apple's App Store. The app contains each day's full edition (including the crosswords).

There's one more bonus: Sunday Times subscribers also qualify for six months’ complimentary digital access to The Telegraph in the UK. The initial six-month period is followed by an optional 50% discount for another six months (billed monthly after the free trial but you can cancel at any time). Once you have subscribed, click here to activate your Telegraph access.

To subscribe, you can also contact us on Tel: 0860 52 52 00 or helpdesk@timeslive.co.za. The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays.


FAQs

How do I subscribe to Times Select?                              

Most of the content on Times Select is reserved for our subscribers. View the subscription options or have a look at our FAQs page

Need help? Contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za.

Why are you charging for content when other websites are free?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. Your support means we can keep bringing you South Africa’s best news reporting – and even expand what we do.

How do I register or sign in and out?

When you want to subscribe, you’ll be asked to register first, which is free, quick and easy.

Click on the “Register” button at the top of the website and follow the instructions. First you'll receive a short email to verify your email address – it's important to click on the link in that email. At the end of the registration process, you’ll receive a second email to welcome you to Times Select.

On your mobile phone, click on the menu bar at the top right and you’ll see the “Sign in” and “Register” options.

To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To sign out, click on the “Sign out” button at the top of the site.

If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again and click on “Sign out”.

When you sign in on TimesLIVE or the Sunday Times, you’ll automatically be signed in on Times Select too – as well as on Tiso Blackstar Group’s BusinessLIVE website (which includes Business Day, the Financial Mail and the Rand Daily Mail) and SowetanLIVE.

I already have a personal Sunday Times subscription. Do I get access to Times Select?

Yes, you do. All Sunday Times subscribers can also read all the articles on Times Select.

To gain access, please register online (see above for details) using the same email address you supplied when subscribing to the print edition. That allows us to link your subscription correctly.

If you’ve already registered online using a different email address, you can either register again with your other email address, which will automatically pick up your print subscription, or contact us at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za to change your print subscription details to match your online registration.

How do I make use of the UK Telegraph special offer for Times Select and Sunday Times subscribers?

Times Select and Sunday Times subscribers qualify for six months’ complimentary digital access to The Telegraph in the UK. The initial six-month period is followed by an optional 50% discount for another six months (billed monthly after the free trial but you can cancel at any time). Once you have subscribed, click here to activate your Telegraph access.

I already have the Sunday Times delivered to my office via a corporate subscription. Do I get access to the Times Select website?

Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za so we can link your website account to your corporate subscription.

Does my Times Select/Sunday Times subscription give me access to BusinessLIVE?

A Times Select/Sunday Times subscription includes access to the Business Times section on the Sunday Times website – those articles are also listed in the Sunday Times Business section. On our BusinessLIVE website, BusinessLIVE Premium and Premium Plus subscribers also have access to Business Times articles.

However, Sunday Times subscribers don’t have automatic access to BusinessLIVE Premium, and BusinessLIVE Premium subscribers don’t have access to the full Sunday Times.

I live outside South Africa. Can I subscribe?

Yes, you can receive printed copies of our newspapers in Zimbabwe and Botswana, or subscribe to our digital content from anywhere in the world. Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za for assistance.

Is there a pensioner discount?

We offer a pensioner discount on our subscription packages for readers older than 60. We use identity numbers to validate pensioners' subscriptions. When you choose a subscription package online, you'll be asked for your ID number to verify your age.

If you do not have a South African ID number or if you have any other queries about the pensioner discount, please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za so we can assist.

How do I change my subscription package to another one?

You can change to another package at any time. Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za for help.

Why do you ask for my e-mail address?

Your email address is our unique identifier for your subscription. It makes it easy for us to locate your current subscription package.

How do I change my name, surname or email address on Times Select?

Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)

On your profile, you can edit your name and surname or manage your email newsletter subscriptions. 

Unfortunately you cannot change your email address via your profile page:

  • If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.
  • If you’ve already subscribed to the Sunday Times, please sign out and register again using your new email address. Then contact us at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za to connect your subscription to your new account.

I have subscribed but I can’t access subscriber-only articles.

Please check that you’ve signed in – your name and surname should appear at the top right of the website if you’re on a desktop computer. On mobile, if you click on the menu bar at the top right of the screen, you’ll see the “Sign in” option if you’re not signed in yet.

If you still can’t proceed, please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za.

Can I pay for a single article or a single edition?

Times Select is published as a daily edition. On our subscription options page, you can buy a day pass for 24 hours' access to Times Select. 

We are unfortunately also unable to offer per-article payments – also called pay per view or micropayments – though this may be an option at a later time.

With how many devices can I access the Times Select website with one subscription?

You’re allowed three device connections for each subscription you hold.

My Sunday Times newspaper didn't arrive. What should I do?

Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za for assistance.

I subscribed to receive the print edition of the Sunday Times too but have not yet received a copy.

Please allow up to two weeks for delivery of your first copy. If you have still not received your first issue, contact us at the details provided above.

My copies of the Sunday Times are arriving late, damaged or not at all. What should I do?

Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za for assistance.

I am moving house. How do I change my address?

Contact us at the details provided above. We require one week’s notice to guarantee that your address can be changed in time for your move date and to verify that you are moving to an area we service within our delivery network.

When does my subscription expire?

If you pay by EFT, credit card or debit card, you will find your subscription end date on the letter confirming your subscription as well as on your renewal letters.

Can I buy a gift subscription?

Yes, you can buy a subscription as a gift. You can do this by contacting us at the details provided above.

When will the first edition of my gift subscription be delivered?

Please allow up to two weeks for delivery of your first copy. If you have still not received your first issue, contact us at the details provided above.

Why are you writing to me before my subscription has ended?

If you pay by credit card, debit card or EFT, we will send you renewal notifications. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription.

If you do not wish to receive these letters, why not consider renewing by direct debit? Your payment will be taken monthly and your subscription will simply continue until you tell us to stop sending you copies of the newspaper. To activate a direct monthly debit payment plan, contact us at the details provided above.

How do I renew my subscription?

If you pay by credit card, debit card or EFT, we will send you advice and renewal prices ahead of the end of your subscription.

I want to cancel my subscription. What should I do?

You may cancel at any time by providing 20 business days' notice in writing. Cancellation is subject to a reasonable cancellation fee.

I am going away. Can my subscription be suspended?

Yes. Contact us on Tel: 0860 52 52 00 or email helpdesk@timeslive.co.za. Please allow at least one week's notice. You’ll need your subscriber number. You can also have your newspapers redirected to a temporary address, as long as it is within the same country and to an area where we deliver. Your digital subscription cannot be suspended or placed on holiday hold.

I already subscribe to the print edition. How do I swap to the e-edition or add the e-edition to my subscription?

Contact us at the details provided above. We will gladly switch your delivery channel or add a delivery channel.

How many people can access an e-edition using my subscription?

Two users may access the e-edition at a time.

Is my online payment secure?

Information security is critical to our business. VCS protects the security of information during transmission by using 128-bit Secure Socket Layer (SSL) encryption. The VCS servers are certified by Thawte, a public certificate authority, ensuring the cardholder and the merchant that nobody can impersonate VCS to obtain confidential information.