FAQs: Times Select
We answer your frequently asked questions
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What is Times Select?
Times Select, published by Arena Holdings, is South Africa’s first digital daily edition, put together by an expert editorial team to tell you what you need to know and why it matters – all in a fast, convenient and fun read.
It gives you a sharply edited view of the news of the day – South African news exclusive to Times Select as well as a selection of other important or interesting national, business, lifestyle, sport and world news.
When is Times Select published?
A new edition of Times Select is online daily from Monday to Friday at 5am. Once readers have registered on the website, they can also sign up for a morning newsletter delivered via email.
Who can read Times Select?
When you register on Times Select, you can comment on free articles and subscribe to our email newsletter, send out at 5am daily. If you've already registered on TimesLIVE, BusinessLIVE or SowetanLIVE, sign in with the same details.
However, most of the content on Times Select is reserved for our subscribers. View the subscription options or have a look at our FAQs page. Sunday Times subscribers enjoy free access to Times Select.
How is Times Select different from TimesLIVE?
Unlike news sites that produce a constant stream of breaking news, Times Select cuts through the noise for readers who are overloaded with information or too busy to spend their lives glued to a screen.
TimesLIVE publishes a wide range of free news 24 hours a day, seven days a week, while Times Select is an unmissable once-a-day snapshot of essential news.
How do I register on the Times Select website?
It’s free, quick and easy. Click on the “Register” button at the top of the website and follow the instructions to provide your email address, name, surname and password. You’ll then receive an email to welcome you to TimesLIVE (including the Sunday Times).
We will also send you a short email with a link to click to verify your email address. If you have not yet verified your address, we'll remind you of that later.
Why should I register on Times Select?
Registration is free. Once you’ve registered, you can comment on free articles, sign up for a daily Times Select email newsletter (and manage your newsletter subscriptions) or choose to subscribe for full access.
How do I sign in and out on Times Select?
To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To log out, click on the “Sign out” button at the top of the site.
If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again and click on “Sign out”.
You can also use your Times Select details to sign in on our BusinessLIVE website (which includes Business Day and the Financial Mail), SowetanLIVE, TimesLIVE and other websites in the group, though any paid subscription applies only to the websites included in your package.
I can't register or sign in. Who do I contact?
Contact our call centre at Tel: 0860 52 52 00 or email@example.com. The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays.
I have registered but now I can’t sign in. What do I do?
Check that you’re entering the same email address that you used to register, and that you’ve got the correct password (see below how to reset your password).
No luck? Contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org.
I want to change my password. What do I do?
First, sign out of Times Select. Then sign on again but when you’re prompted to enter your details, click on “Forgot your password?” and we’ll send you an email with a link that will allow you to enter a new one.
How do I subscribe to Times Select?
Need help? Contact our call centre at Tel: 0860 52 52 00 or email@example.com.
Why should I subscribe to Times Select?
Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. Your support means we’re able to keep bringing you South Africa’s best news, business and lifestyle reporting and investigative journalism.
I already subscribe to the print edition of the Sunday Times. Do I get free access to Times Select website?
Yes, you do. To gain access, please register online (see above for details) using the same email address you supplied when subscribing to the print edition. That allows us to link your subscription correctly.
If you’ve already registered online using a different email address, you can either register again with your other email address, which will automatically pick up your print subscription, or contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org to change your print subscription details to match your online registration.
Are you a corporate subscriber receiving your newspaper at the office?
Please contact our call centre at Tel: 0860 52 52 00 or email@example.com so we can help you link your website account to your corporate subscription.
Got other burning questions about subscriptions?
How do I change my name, surname or email address on the Times Select website?
Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)
On your profile, you can edit your name and surname or manage your email newsletter subscriptions.
Unfortunately you cannot change your email address via your profile page:
- If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.
- If you’ve already subscribed to the Sunday Times, please sign out and register again using your new email address. Then contact our call centre at Tel: 0860 52 52 00 or firstname.lastname@example.org to connect your subscription to your new account.
How do reader comments on Times Select articles work?
Readers who have registered and signed in on Times Select can use the comment facility below our articles where it has been made available. These comments are managed via a reliable service called Disqus that is used on many other websites too.
Your Times Select Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have. Your name and surname will be displayed with all your comments.
By using our comments facility, you agree to the rules contained in our Times Select, TimesLIVE and Sunday Times comment moderation policy.
What are cookies and why do I need them to use Times Select?
Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on the Times Select website might fail.
Our call centre might ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.
Email newsletter and mobile app
How do I sign up for the Times Select email newsletters?
When you register at no cost on the Times Select website, you’ll be asked whether you’d like to receive our daily email newsletter. Once you’ve registered, you can also manage your newsletter subscriptions via your user profile – after signing in, hover over your name at the top right of the website and click on the “Profile” button.
I've signed up for a Times Select email newsletter but it has not arrived in my inbox. What do I do?
Check your junk mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at email@example.com.
How do I unsubscribe from the Times Select email newsletter?
Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox, or sign in on the Times Select website and update your newsletter subscriptions list via your user profile – hover over your name at the top right of the website and click on the “Profile” button.
Is there a Times Select app?
Who is the editor of Times Select?
Do these websites have RSS feeds?
We will soon publish a range of RSS feeds for the Times Select website and individual sections.
How do I submit an opinion piece?
We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email your submission to firstname.lastname@example.org.
How do I submit a press release or story suggestion?
Email your press release or story idea to email@example.com. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)
How do I report an error on the Times Select website?
Let us know if you spot any errors, big or small, so that we can correct them. Email firstname.lastname@example.org with a link to the article and explain the problem clearly and concisely.