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First came the KZN floods, now comes the deluge of insurance ...

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First came the KZN floods, now comes the deluge of insurance claims

Insurance firms, battling to meet clients’ needs, juggle ‘first in, first out’ with those who require help most urgently

Consumer journalist

The worst flooding in 35 years, a severe shortage of loss adjusters and the ongoing inaccessibility of many damaged or destroyed properties has created the perfect storm for insurance claim delays.

Durban-based property management company Independent Estate Agents of Africa sent a letter to the trustees and body corporate members of its portfolio of properties this week, warning them of significant delays in claims handling.

“Insurance companies are sending out assessors to establish the damages and costs involved, but due to the fact that there are only a few assessors in SA and though the insurers are bringing them in from other provinces, this process is going to be a lengthy one,” the company said...

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