Online grocery shoppers have had a trolleyful of ‘rotten’ service

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Online grocery shoppers have had a trolleyful of ‘rotten’ service

If you shop for such items from home, pull up a chair for a long wait because retailers are not coping with demand

Consumer journalist

As many South Africans, particularly those in Gauteng, opt to order in their groceries rather than venturing into stores, the country’s supermarket groups are battling to keep to their usual delivery timelines.

They’re also being called on to up their game to respond to an avalanche of queries from unhappy customers.

“Woolworths, your online service sucks!” raged Shane (@speks_70) of Cape Town on Twitter on Monday, a week after the country moved to adjusted level 4, bringing fresh restrictions amid a surge in Covid-19 infections, mostly in Gauteng...

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