You can keep Zoom, we prefer face-to-face counselling: health workers
Healthcare workers have an ethos of soldiering on during hard times, but in-house interventions have been positive
Virtual medical and psychological consultations have become a standard practice since the emergence of the Covid-19 pandemic, but this new normal is yet to be embraced by some healthcare workers who clearly still prefer traditional face-to-face consultations. This has become evident at a Tygerberg Hospital pilot programme that provides psychological support to front-line workers, which only attracted support after it was it switched from virtual to a walk-in facility.
In an article that’s been published in the SA Medical Journal, researchers and clinicians from Tygerberg Hospital and Stellenbosch University noted that accessing emotional support during the pandemic had been difficult for many healthcare workers due to their hectic schedules and overwhelming clinical responsibilities. But it was barriers associated to virtual consultations that discouraged many healthcare workers from taking up counselling services.
Owing to the initial poor uptake of virtual services by front-line staff, the Covid-19 resiliency clinic was moved in-house and later offered to all staff. “It soon became apparent that, to overcome barriers to accessing care by front-line staff, the service needed to have greater on-site visibility,” wrote psychologist Erin Bröcker and colleagues...