‘Badly designed’ computer system leaves tour guides out in the cold
In a field full of illegal guides, the qualified ones struggle for months or even years to get their accreditation
SA’s Covid-battered tourism has suffered another blow as prospective tour guides battle to get officially registered so they can work legally.
Almost no guides were registered between October 2019 and July this year, thanks to unresolved issues in a new computer system installed by Cathsseta, the tourism industry’s statutory education and training authority.
The contract – allegedly worth R3.1m – was handed to relatively unknown IT service provider Dajo Technologies in October, after which Cathsseta went offline...