Fury as kulula doesn’t let passengers use lockdown tickets over Christmas
Airline’s explanations do nothing to mollify people with unused tickets they want to use over festive season
kulula and British Airways customers who were told they could use what they spent on flights which were cancelled due to Covid-19 are crying foul after discovering festive season bookings are excluded.
“Their reason is that availability in December is limited, but it’s not true as there is plenty of availability showing on their website for my dates, December 26 and January 11,” said Emma Millar of Cape Town.
Comair went into business rescue in early May and assured holders of unused tickets that they could use the value of those tickets towards new bookings when flights resumed...