It’s almost as if retailers want to lose customers

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It’s almost as if retailers want to lose customers

If companies can’t deliver online orders in a reasonable period, they should go offline for a while and grovel

Consumer journalist

You can tell a lot about how a company is led and to what extent it values and respects its customers by what it does when it fails to meet its promises.

Right now, companies, especially online ones, are facing a test second to none and most of them are letting down their customers in huge numbers.

The Covid-19 lockdown gave rise to a sudden, unprecedented spike in demand, stock shortages, legally restricted operations, time-consuming new health and sanitisation protocols, the closure of call centres and customer contact staff working from home. Talk about a perfect storm!..

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