Proceed to chuck out: Black Friday could leave e-retailers red faced
SA online stores could lose millions if their payment systems do not impress on the big shopping day
Many local e-commerce businesses will lose out on sales through cumbersome payment and checkout processes that cause customers to abandon their virtual shopping carts on Black Friday.
Thomas Pays, chief executive of automated EFT payment provider Ozow, made this prediction on the eve of the country’s biggest shopping event.
He said that in 2018 many major payment platforms in SA buckled under the transaction volumes and went offline even before stores officially opened for business, causing thousands of lost sales...