Be very, very careful when you’re offered a deal over the phone

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IN YOUR CORNER

Be very, very careful when you’re offered a deal over the phone

Telesales are all too often misleading, and there’s no law saying a firm has to give you a copy of a voice recording

Wendy Knowler

“Misled by MTN agent.”

I looked at that subject line in the media query e-mail I’d sent the network, and admonished myself for leaving out the word “allegation” or “claim”.

No matter how compelling a consumer’s story, it remains an allegation until the company verifies it, and I’m usually careful to convey this in my media queries...

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