IN YOUR CORNER
Be very, very careful when you’re offered a deal over the phone
Telesales are all too often misleading, and there’s no law saying a firm has to give you a copy of a voice recording
“Misled by MTN agent.”
I looked at that subject line in the media query e-mail I’d sent the network, and admonished myself for leaving out the word “allegation” or “claim”.
No matter how compelling a consumer’s story, it remains an allegation until the company verifies it, and I’m usually careful to convey this in my media queries...