Need an urgent service? Demand a quote up front

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Need an urgent service? Demand a quote up front

Many consumers who don’t think to ask for an upfront quote get presented with an outrageous bill afterwards

Consumer journalist

If you don’t ask a service provider to give you a “quote” before they repair your watch or change your locks, can they charge you whatever they like?

No, they can’t.

The Consumer Protection Act (CPA) requires service providers to supply a quote for their work before going ahead...

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