Listen and lead: empathy pays in the workplace


Listen and lead: empathy pays in the workplace

Corporates without empathy risk losing the next generation of talent, particularly the millennials and Gen Z-ers


When robots rule the world — or coronavirus is running rampant across the globe — empathy becomes a superpower. OK, more of a human power but something of inestimable value to workplaces and emotional resilience.

Even the World Economic Forum lists “emotional intelligence (EI)” as one of the top 10 skills needed by 2020, if you want to thrive in the fourth industrial revolution. In 2015, EI didn’t make the top 10.

But executives and companies often don’t know where to start, and that’s where Mimi Nicklin comes in, with a weekly online show called Empathy for Breakfast (

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