We've got news for you.

Register on Sunday Times at no cost to receive newsletters, read exclusive articles & more.
Register now

Give credit where credit is due: don’t despair, chargeback works


Give credit where credit is due: don’t despair, chargeback works

Despite teething problems, many of those with air tickets from bankrupt Comair can get their money back

Consumer journalist

When a number of budget airlines went under in fairly quick succession more than a decade ago, not many consumers knew about chargeback, a lovely consumer protection offered worldwide by the credit card companies.

In short, a chargeback or reversal is the return of funds from a merchant’s bank account to yours, via your bank, when you dispute a purchase you made with your credit or debit card — as long it’s branded with a Visa, MasterCard or American Express logo — either because you didn’t get what you paid for, or it was a fraudulent transaction.

It gave me great pleasure to advise those holding tickets with Nationwide, 1Time and Velvet Sky how to apply for chargeback and get their money back, all those years ago when those airlines ran out of runway. ..

This article is reserved for Sunday Times Daily subscribers.
A subscription gives you full digital access to all Sunday Times Daily content.

Sunday Times Daily

Already subscribed? Simply sign in below.

Questions or problems?
Email helpdesk@timeslive.co.za or call 0860 52 52 00.