In this day and age, it is befuddling why the road traffic authorities have not figured out a way of modernising the driver’s licence renewal system, given the advancement of technology.

In Gauteng in particular, drivers are having to contend with a primitive system which requires them to jump through hoops to renew their licences, including standing in long queues and sometimes having to visit the relevant offices more than once. This comes at a cost to both the economy and individuals affected.

The people seeking to renew their licences are essentially citizens who want to comply with the law. It is, therefore, not in the interests of government or society to frustrate and turn into criminals, citizens who merely want to do the right thing...