Is double the difference code for lowering the bar?

Ideas

Is double the difference code for lowering the bar?

At Pick n Pay you will get the former if an item scans incorrectly. The catch? There must be a barcode in place

Consumer journalist

I like to think I am pretty fair in my dealings with corporates.

Sometimes consumers can be unreasonable — they’re often flat out wrong or overly entitled in their demands of companies, and I’m quick to recognise that.

In this instance, though, I think the consumer is right and the company, a major South African supermarket group, believes the opposite...

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