Sale of car with shady record begins a long, bumpy ride

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Sale of car with shady record begins a long, bumpy ride

Purchase from a Toyota dealership was a car crash waiting to happen, as this customer would soon discover

Consumer journalist

Buckle up, readers; this tale of a car deal turned sour has more than its fair share of bumps, surprise twists, wrong turns and emergency braking. And it’s not over yet.

First, the short version: Arno Zacharias of Somerset West bought a 2013 Audi A3 from Caledon Toyota in May 2018. Four months later he acquired solid proof that the car had been in a serious front-end collision.

He asked for a refund of the financed amount of about R236,000; the dealership refused, so he took his case to the Motor Industry Ombud, which stalled, and after a brief turn at the National Consumer Commission, his case was finally heard by the National Consumer Tribunal via Zoom in February 2021...

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