Don’t let these telesales vultures bully you into anything

Ideas

Don’t let these telesales vultures bully you into anything

Telesales agents invariably catch you off guard, but if you do agree to something, there is a 5-day cooling off period

Consumer journalist

The thing which really gets me about telesales calls is the power imbalance. The caller, the telesales agent, holds most of the power, in that they have a carefully worded script, along with your name and other personal details, and they’re recording every word you say.

You, on the other hand, have been ambushed — called up out of the blue by a stranger who is trying to sell you something — and you don’t know anything about them. And when you end that call, you have no record of what was said and agreed to, or not.

If you agree to the deal by saying yes in the appropriate place, even if the crucial question is intentionally vague, as in “May we send you a welcome pack?”, it’s legally binding. But there’s a good chance that you won’t know what you’ve got yourself into. You need a recording of the phone call for that, and gaining access to it is often made very difficult, because they’re not keen for you to have it. The only easy “out” to be had is within five business days of agreeing to a cellphone deal over the phone — or any other form of direct marketing...

This article is free to read if you register or sign in.

Sunday Times Daily

If you have already registered or subscribed, please sign in to continue.

Questions or problems?
Email helpdesk@timeslive.co.za or call 0860 52 52 00.

You have reached the end of the Edition.