For healthy closure: don’t be the bitter ex when customers leave

Ideas

For healthy closure: don’t be the bitter ex when customers leave

Good service does not end when an account closes, especially when you’re Edgars

Consumer journalist

Here’s a key piece of advice for companies, big and small: give your customers the very best service, even when they want to break up with you, or there’s nothing in it for you.

Perhaps especially in those situations.

I so often hear from consumers who are battling to close their accounts, or have an existing relationship with the company, but need a refund of an overpayment or a payment made in error and they just aren’t getting it...

This article is free to read if you register or sign in.

Sunday Times Daily

If you have already registered or subscribed, please sign in to continue.

Questions or problems?
Email helpdesk@timeslive.co.za or call 0860 52 52 00.

Previous Article