For healthy closure: don’t be the bitter ex when customers leave
Good service does not end when an account closes, especially when you’re Edgars
Here’s a key piece of advice for companies, big and small: give your customers the very best service, even when they want to break up with you, or there’s nothing in it for you.
Perhaps especially in those situations.
I so often hear from consumers who are battling to close their accounts, or have an existing relationship with the company, but need a refund of an overpayment or a payment made in error and they just aren’t getting it...