Attention to detail is everything when it comes to consumer ...

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Attention to detail is everything when it comes to consumer survival

Some tips that should become daily habits and can help you avoid becoming another statistic

Consumer journalist

Much of what it takes to be a savvy consumer, to ensure that you don’t get scammed, ripped off or find yourself unable to claim what you’re entitled to, boils down to taking the time to read, and do some basic admin.

If we’re in too much of a rush or can’t be bothered to read the small print; if we go for the quick, easy “convenient” option every time; if we don’t take the time to research companies, even just a little bit, before giving them our money; if we don’t document and save our interactions and transactions with companies ... we are bound to get caught. And that is inconvenient and time consuming indeed.

People who are cautious, meticulous and, dare I say, distrustful, do not make themselves easy targets. And when I get e-mails from people with almost no punctuation, shortcut spelling and by the fifth exchange I still don’t have all the information I need to take up their case, it’s frankly easy to see why they landed up needing my help...

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