Life happens: cancellation policies need to adjust to the new ...

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Life happens: cancellation policies need to adjust to the new reality

Cancel up to 24 hours before plane flight departure? Greater flexibility is becoming – and should be – the new standard

Consumer journalist

If 2020 has taught us anything, it’s that before we commit to that musical festival, holiday accommodation or wedding venue, we need to know exactly what it’s going to cost us if plans change.

And the savvy suppliers are adapting their offerings to meet our new need for flexibility.

New SA domestic airline Lift, which takes to the skies this week, allows ticket holders to cancel up to 24 hours before departure for a full credit voucher...

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