Insurance firms’ shoddiness should not give us even more stress

Ideas

Insurance firms’ shoddiness should not give us even more stress

Often, their delays and inaccurate communication add unnecessary anxiety to already fraught situations

Consumer journalist

The best part of my job is being able to use my platform to get justice for consumers, by engaging with their companies’ media response people.

Often a single e-mail from me gets the result the poor person has battled for months to achieve on their own.

And that’s the worst part: being confronted by scores of e-mails daily from people whose own attempts to get that longed-for “fix” were fruitless...

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