Tata ma chance with customer service and it’ll cost you
Companies that fail to win clients’ trust will end up being post-Covid-19 losers
“One thing that is becoming very apparent in this ‘new normal’ is that the post-Covid-19 winners will be those (companies) which, as part of their broader retail strategy, focus on meeting the needs and expectations of their customers.
“The best way to arm yourself against future economic shocks is to ensure that you champion your customers every step of the way.”
That’s what the Ombudsman for Consumer Goods and Services, Magauta Mphahlele, says in her organisation’s latest newsletter and I couldn’t agree more...