We've got news for you.

Register on Sunday Times at no cost to receive newsletters, read exclusive articles & more.
Register now

Want your air ticket refunded? Expect a bumpy ride


Want your air ticket refunded? Expect a bumpy ride

In these difficult times, things may not be as clear-cut as they once were, but the law is still the law

Consumer journalist

“Difficult elderly couple, Good day, I trust you are well.”

That’s how a Joburg travel agent began her e-mail to 70-something Dee Gelb, who’s being “difficult” because she wants a refund for a trip she and her husband paid for to celebrate their anniversary next month.

Compared with most of the Covid-19-related travel cancellation cases I’ve dealt with in recent months, the money involved is modest — return Joburg to Durban kulula.com airtickets and a few nights at an Umhlanga resort...

This article is reserved for Sunday Times Daily subscribers.
A subscription gives you full digital access to all Sunday Times Daily content.

Sunday Times Daily

Already subscribed? Simply sign in below.

Questions or problems?
Email helpdesk@timeslive.co.za or call 0860 52 52 00.

Next Article

Previous Article