Want your air ticket refunded? Expect a bumpy ride

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Want your air ticket refunded? Expect a bumpy ride

In these difficult times, things may not be as clear-cut as they once were, but the law is still the law

Consumer journalist

“Difficult elderly couple, Good day, I trust you are well.”

That’s how a Joburg travel agent began her e-mail to 70-something Dee Gelb, who’s being “difficult” because she wants a refund for a trip she and her husband paid for to celebrate their anniversary next month.

Compared with most of the Covid-19-related travel cancellation cases I’ve dealt with in recent months, the money involved is modest — return Joburg to Durban kulula.com airtickets and a few nights at an Umhlanga resort...

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