Companies, if you promise you must deliver

Ideas

IN YOUR CORNER

Companies, if you promise you must deliver

Firms may be battling under lockdown, but there’s no excuse for not communicating with disgruntled customers

Consumer journalist

“How can you advertise that you have essentials available to order for delivery within two to five days, but then you cannot cope with the demand?”

Riette Basson is among several people to e-mail about Incredible Connection’s incredibly disappointing service in recent weeks.

“I ordered one of the cartridges that Incredible Connection (IC) did not have in stock from Takealot, and it was delivered by them within that same week, plus I was kept updated the whole time.”..

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