One mistake when booking a flight and your costs could soar

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IN YOUR CORNER

One mistake when booking a flight and your costs could soar

As one Kulula customer learned the hard way, you have to be very cautious indeed when doing an online booking

Consumer journalist

It began with a tweet.

“Dear Kulula,” wrote Julian Rademeyer. “I know that I made an utterly stupid mistake and screwed up a flight booking. But to try and charge me far more than the original flights in ‘change fees’ is a complete scam.

“Cheaper to cancel the original flight and lose everything I paid. Last time I book with you.”..

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