Is your new car going in for fix after fix? Here’s what to do

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IN YOUR CORNER

Is your new car going in for fix after fix? Here’s what to do

The supplier can’t insist on repeat repair jobs when the problem always comes back the same

Consumer journalist

How did a Ford Ranger bakkie emerge from the production line in Ford’s assembly plant in Silverton, Pretoria, pass all those quality checks, as well as a Pretoria dealership’s pre-delivery inspection, despite having a defective paint job?

It’s puzzling, for sure, but what interests me more is why the dealership and the manufacturer let the owner of that bakkie, Frik Knoetze, suffer for six months as fix after fix failed.

All companies make mistakes, as we individuals do; it’s what we do when the mistake comes to light that reveals what we’re about...

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