Sorry Mr Barnes, your Post Office needs to hit resend

Ideas

Sorry Mr Barnes, your Post Office needs to hit resend

Will glitches mean an end to overseas subscriptions?

Consumer journalist


If you’re thinking of subscribing to an international publication, here are a couple of cautionary tales which suggest that it’s become far too great a risk – if the publication is to be posted to you.
In April, Johnny Matthews paid more than R2,700 for an annual subscription to a UK weekly magazine, to be sent to the Plettenberg Bay post office. Since then, he’s received a grand total of one copy. The publisher insists it has indeed sent one every week, and offered to start the subscription afresh when Matthews complained that he hadn’t been getting them. Still nothing.
Matthews’ local post office said the Joburg sorting centre had been on a go-slow for months, when not on a total strike.
“The SA Post Office has an obligation and responsibility to fulfill its contracted service,” Matthews said. So he wrote to  Post Office CEO Mark Barnes to request a refund of his subscription fee.
That went unanswered, as did his suggestion that the Post Office publicly announce that it can no longer undertake to reliably deliver mail and parcels from abroad.
Naresh Madhoo of Port Elizabeth has had a similar experience. He rents a box at the Korsten post office, and for six years he’s received four magazines from the UK every month, and more recently a monthly journal as well.
“But during May, I only received two, and then nothing for June and July. Checking at the post office, I was told that they put whatever they get into my box immediately. I have tried the Post Office’s toll free number, but nobody picks up. And e-mails to the email address provided have bounced - customer.services@postoffice.co.za. It appears they have a backlog at the depot that receives oversees mail, but I have no way of contacting them.”
I’m sorry to report that my e-mails to the Post Office’s media office on this issue have not been responded to either. Things fall apart …
CONTACT WENDY
E-mail: consumer@knowler.co.za
Twitter @wendyknowler
Facebook: wendyknowlerconsumer
#SHELFIE
END OF THE LINE: The last of the “old” Kellogg’s Rice Krispies were being snapped up at Woolworths in La Lucia Mall in KZN this week, the store having yet to receive stock of the “new improved”, far more sugary “multigrain” Rice Krispies which so many loyal consumers have condemned as “terrible” on social media.

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