FAQs: Times Select

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FAQs: Times Select

We answer your frequently asked questions

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What is Times Select?

Times Select, published by Tiso Blackstar Group, is South Africa’s first digital daily edition, put together by an expert editorial team to tell you what you need to know and why it matters – all in a convenient 20-minute read.

It gives you a sharply edited view of the news of the day – South African news exclusive to Times Select as well as a selection of other important or interesting national, business, lifestyle, sport and world news. 

It is currently free to read (you only need to register). In April 2018, it will become a product for subscribers only, with daily and monthly rates to be announced soon. 

When is Times Select published?

A new edition of Times Select is online daily from Monday to Friday at 5am. Once readers have registered on the website, they can also sign up for a morning newsletter delivered via email.

Who can read Times Select?

At present, you can try it out at no cost simply by registering on the site (see below). If you've already registered on TimesLIVE, BusinessLIVE or SowetanLIVE, you'll be able to sign in with the same details.

All Sunday Times subscribers who previously received the print edition of The Times on weekdays have full access to Times Select from day one and won't have to pay once pricing is announced. This offer is exclusive to existing Sunday Times print subscribers by the Times Select launch date of February 1 2018.

How is Times Select different from TimesLIVE?

Unlike news sites that produce a constant stream of breaking news, Times Select cuts through the noise for readers who are overloaded with information or too busy to spend their lives glued to a screen.

TimesLIVE publishes a wide range of free news 24 hours a day, seven days a week, while Times Select is an unmissable once-a-day snapshot of essential news. 

How do I register on the Times Select website?

It’s free, quick and easy. Click on the “Register” button at the top of the website and follow the instructions. First you'll receive a short email to verify your email address – it's important to click on the link in that email. At the end of the registration process, you’ll receive a second email to welcome you to Times Select.

On your mobile phone, click on the menu bar at the top right and you’ll see the “Sign in” and “Register” options.

Why should I register on Times Select?

Registration is free. Once you’ve registered, you can comment on our articles (where commenting is enabled) and sign up for a daily Times Select email newsletter. You can also then manage your own newsletter subscriptions.

How do I sign in and out on Times Select?

To sign in, click on the “Sign in” button at the top of the website and enter your details. Once you’ve signed in, your name and surname will appear at the top of the site. To sign out, click on the “Sign out” button at the top of the site.

If you’re on your mobile phone, click on the menu bar at the top right and choose the “Sign in” option at the top of the list that appears. To sign out, click on the menu bar again and click on “Sign out”.

When you sign in on TimesLIVE or the Sunday Times, you’ll automatically be signed in on Times Select too – as well as on Tiso Blackstar Group’s BusinessLIVE website (which includes Business Day, the Financial Mail and the Rand Daily Mail) and SowetanLIVE.

I can't register or log in. Who do I contact?

Contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za. The best time to call is 6am–3.30pm SA time (GMT +2) from Monday to Friday or from 7am to 12pm on Sundays.

I have registered but now I can’t sign in. What do I do?

Check that you’re entering the same email address that you used to register, and that you’ve got the correct password (see below how to reset your password).

No luck? Contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za.

I want to change my password. What do I do?

First, sign out of Times Select. Then sign on again but when you’re prompted to enter your details, click on “Forgot your password?” and we’ll send you an email with a link that will allow you to enter a new one.

I already subscribe to the print edition of the Sunday Times. Do I get free access to Times Select website?

All Sunday Times print subscribers as at February 1 2018 have free access to Times Select.

To gain access, please register online (see above for details) using the same email address you supplied when subscribing to the print edition. That allows us to link your subscription correctly.

If you’ve already registered online using a different email address, you can either register again with your other email address, which will automatically pick up your print subscription, or contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za to change your print subscription details to match your online registration.

Are you a corporate subscriber receiving your newspaper at the office?

Please contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za so we can help you link your Times Select website account to your corporate subscription.

How do I subscribe to Times Select only?                              

We will soon reveal the subscription rates for Times Select, which will come into effect by April 2018.

Need help? Contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za.

Got other burning questions about subscriptions?

Check out our subscriptions FAQs page or contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za.

Why should I subscribe to Times Select?

Great journalism is expensive to produce. While newspaper publishers depend heavily on advertising revenue, that is not enough to let us bring you all the trustworthy, quality reporting you need. Your support means we’re able to keep bringing you South Africa’s best news, business and lifestyle reporting and investigative journalism.

How do I change my name, surname or email address on the Times Select website?

Once you’ve registered and signed in, your name and surname will appear at the top right of the website. Hover the mouse over your name and click the “Profile” button. (On your mobile phone, click on the menu bar at the top right to find the “Profile” option.)

On your profile, you can edit your name and surname or manage your email newsletter subscriptions.

Unfortunately you cannot change your email address via your profile page. If you’re a registered user but haven’t subscribed, please sign out and register again using your new email address.

If you’ve already subscribed to the Sunday Times, please sign out and register again using your new email address. Then contact our call centre at Tel: 0860 52 52 00 or helpdesk@timeslive.co.za to connect your subscription to your new account.

How do reader comments on Times Select articles work?

Readers who have registered and signed in on Times Select can use the comment facility below our articles where it has been made available. These comments are managed via a reliable service called Disqus that is used on many other websites too.

Your Times Select Disqus profile is created when you register on our website. It does not pick up details from any previous Disqus profiles you might have. Your name and surname will be displayed with all your comments.

By using our comments facility, you agree to the rules contained in our Times Select, TimesLIVE and Sunday Times comment moderation policy.

What are cookies and why do I need them to use Times Select?

Cookies are tiny, harmless files used by websites to keep track of your personal preferences and settings. Many of our services rely on such cookies to function. If you do not have cookies enabled on your browser, some of the services and settings on the Times Select website might fail.

Our call centre might ask you to clear your cookies. Read how to delete cookies in Chrome, Firefox, Internet Explorer or Safari.


Email newsletter and mobile apps

How do I sign up for the Times Select email newsletters?

When you register at no cost on the Times Select website, you’ll be asked whether you’d like to receive our daily email newsletter. Once you’ve registered, you can also manage your newsletter subscriptions via your user profile – after signing in, hover over your name at the top right of the website and click on the “Profile” button.

I've signed up for a Times Select email newsletter but it has not arrived in my inbox. What do I do?

Check your junk mail or rejected mail folder in case your mail server rejected the newsletter. If that is what happened, try to adjust your mail settings. If you haven't received it at all, email us at feedback@timeslive.co.za.

How do I unsubscribe from the Times Select email newsletter?

Click on the “Unsubscribe” link at the bottom of the newsletter you’ve received in your inbox, or sign in on the Times Select website and update your newsletter subscriptions list via your user profile – hover over your name at the top right of the website and click on the “Profile” button.

Is there a Times Select app?

There is no Times Select app at present. There is a Sunday Times app for mobile phones and tablets, which delivers all the week’s Sunday Times content to subscribers. It's free to download from Apple’s App Store or the Google Play store.


Other matters

Who is the editor of Times Select?

Bongani Siqoko is the editor-in-chief of the Sunday Times and Times Select. Fienie Grobler edits Times Select day to day.

Click here for more editorial contact details. 

Do these websites have RSS feeds?

We will soon publish a range of RSS feeds for the Times Select website and individual sections. 

How do I submit an opinion piece?

We do not publish opinion pieces already sent to other newspapers. Submitting an uncommissioned opinion piece is no guarantee that it will be published and we reserve the right to edit all opinion pieces. Email your submission to tellus@thetimes.co.za.

How do I submit a press release or story suggestion?

Email your press release or story idea to tellus@thetimes.co.za. It will then be evaluated by our news desk. (We don’t publish press releases but they are considered for use in news reports or features.)

How do I report an error on the Times Select website?

Let us know if you spot any errors, big or small, so that we can correct them. Email feedback@timeslive.co.za with a link to the article and explain the problem clearly and concisely.

How do I advertise in Times Select?

Have a look at our advertising information page or email Reardon Sanderson at sandersonr@tisoblackstar.co.za.

How do I contact Times Select?

Have a look at our Contact us page or email tellus@thetimes.co.za with your query.