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Customers rejoice: Financial services, at last, leap into 4IR


Customers rejoice: Financial services, at last, leap into 4IR

For too long banks and insurers have stood by, leaving complaints to those infuriating automatic responses

Londiwe Buthelezi

The financial services industry is deploying fourth industrial revolution (4IR) technology at an exceptional pace and one can understand why.

Customers are finally demanding more from their banks and insurance companies, which for decades looked on as telecommunications companies and retailers tried to keep pace with US giants like Facebook and Amazon to improve their clients’ experience.

After all, why should insurers still have automatic responses that say they will get back to you within 48 hours?..

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