Hope and pay: MultiChoice tangled in the digital net

Business

Hope and pay: MultiChoice tangled in the digital net

Slow to move with the times, the pay-TV operator is feeling the sting of the digital revolution

Mudiwa Gavaza

MultiChoice’s plan to shed close to 2,200 jobs from its customer services division raises the question of how customer-facing businesses should act in the wake of technological disruption.

Changing consumer behaviour is disrupting corporate SA in ways it couldn’t have foreseen five to 10 years ago.

MultiChoice says it is streamlining its staff compliment in light of competition from internet streaming players such as Amazon and Netflix...

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